Terms of service

Who we are

Next Level Boost ("we", "us") offers boosting and coaching for online games, played by our own team of pros. We are not affiliated with any game publisher.

These terms

These terms apply to every order on this site. They are in English, and the contract is made in English. You can read them here at any time, and the version that applied to your order is the one dated before you paid. Your orders, their chat and their invoices stay in your account.

What we do

A pro plays on your account (piloted), plays with you (duo), or coaches you, until the goal you picked is reached: a rank, a number of wins, a level, items or hours. The calculator shows exactly what an order covers before you pay. Estimated times are honest guesses based on past orders, not deadlines.

How an order is made

1. You pick a game, a service and your options in the calculator. The price updates as you go.
2. At checkout you sign in or create an account, can add a discount code, and pick how to pay. You can go back and change anything until you pay.
3. You confirm that you are 18 or older and the game account is yours, accept these terms and the refund policy, and ask us to start straight away (see Withdrawal).
4. You pay with the payment provider. The contract is made when the payment goes through, and we confirm it by email with the order details and a link to these terms.

Prices and payment

Prices are in euros and include VAT where VAT applies. Other currencies on the site are shown only as a guide; you always pay in euros. The price is checked again on our server when you pay, so the amount you see at checkout is the amount charged. Payments are handled by the provider you pick (for example Stripe or PayPal); we never see your card details.

How the work runs

Paid orders go to our pros, and work starts when one picks it up. You follow every game in the order chat and match history, and you can pause the order to play yourself. If no pro can take your order in a reasonable time, you can cancel it for a full refund. When the pro marks the order done, you check it and confirm. If you don't, it confirms by itself after 72 hours.

What we need from you

• Correct order details, and for piloted orders a working login to your own account. We keep it encrypted and delete it when the order closes.
• Login codes when the game asks for one, sent in the order chat.
• Not to play on the account while a pro is on a piloted order, unless you paused it first.
• To keep all contact in the order chat.

Withdrawal

If you are a consumer in the EU, you can withdraw from an order within 14 days without a reason, with the Withdraw from contract here button on your order page or any other clear message to us. Because you ask us to start right away, you pay for the part already done if you withdraw after your pro has started, and the right ends once the order is fully done. Everything about it, and the model form, is on your right to withdraw.

Refunds

On top of the withdrawal right: a full refund before a pro starts, a fair part-refund for what wasn't done, and a fix if we got something wrong. The details are in the refund policy. Card and PayPal refunds go back the way you paid, unless you choose wallet credit.

Game rules and risk

Most game publishers don't allow account sharing or boosting, and they can act against accounts, for example with a ban. We play by hand, appear offline, use a VPN only in your region and never use cheats or scripts, but nobody can promise zero risk. Duo, coaching and self-play orders don't share your login. Read how we keep your account safe before you order. By ordering, you accept this risk.

Credit, codes and tips

Cashback, referral rewards and refunds you choose to take as wallet credit are credit on your account, usable only on this site, with no cash value. Credit earned on an order is taken back if that order is refunded. One discount code per order. Tips go to your pro in full.

Conduct and content

Be decent to our team and our pros. Sharing contact details to deal outside the site isn't allowed for customers or pros; the chat hides them. Don't post anything illegal, abusive or someone else's private data in chats, reviews or profiles.

To report content you think is illegal or breaks these rules, open a ticket on the support page with a link and the reason. We look at every report, may hide the content or limit an account, and tell the person concerned why. You can ask us to look at a decision again through the same ticket.

Liability

We are fully liable for damage we cause on purpose or through gross negligence, and for injury to life, body or health. For other damage caused by slight negligence, we are liable only when we break an essential duty of the contract, and only up to the damage that is typical and foreseeable for an order like yours. We are not liable for measures a game publisher takes on its own, unless we caused them through our fault. Nothing here limits your rights under consumer law.

Changes

We may update these terms, for example when the law or our services change. Orders already paid keep the terms that applied when you paid. We tell account holders about important changes by email.

Law and disputes

These terms are governed by the law of the country where we are registered. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live. Please talk to us first through support; most things are solved in a day. We do not take part in dispute resolution before a consumer arbitration board.

Contact

Email support@nextlevelboost.example, or open a ticket on the support page.