1. Customers stay on the site
All contact happens in the order chat. Never share or ask for Discord, email, phone or social accounts. Contact details in chat are hidden and sent to staff. Taking a customer off the site ends your time with us and forfeits unpaid earnings.
2. Protect the account
Play by hand only. No scripts, cheats, macros or third-party tools. Use a VPN in the customer's region. Keep appear offline on. Don't change the password, email, settings, cosmetics or friends list. Don't use the chat in game except for normal game talk.
3. Respect the customer's choices
Play the roles and champions they picked. Don't play during hours they blocked. When the order is paused, don't log in.
4. Sessions and proof
Press Start before you log in and End when you log out, so the customer knows when they can play. For games without a tracker API, log every game with a screenshot. Finish with a screenshot of the final rank.
5. Be fast and clear
Say hi within 15 minutes of getting an order. Start within a few hours, or tell the customer when. If you can't finish, drop the order early with a reason so another pro can take it.
6. Behaviour
No flaming, in chat or in game. Be honest about losses. Don't promise times you can't keep.
7. Pay
You agree your pay for each order with the team in the request chat before the order is yours. Pay unlocks 7 days after the customer confirms. If they don't confirm, the order confirms by itself 72 hours after you mark it done. Payouts from €20, sent weekly. Disputed orders are held until resolved.
8. Strikes
Three strikes in 90 days and your account is suspended. Serious breaks (account damage, off-site contact, cheating) mean removal straight away.
